Return Policy

At Big Desk Drawer, our number one goal is for you to be happy with your purchase, that’s why we offer a no-hassle, satisfaction guarantee for the products we sell. Regardless of why your purchase didn’t work out, we have a solution that covers you for the first thirty days on new items.

Change Your Mind?

Exchange for a Different Item?

Do You Believe Your Item is Defective?

Is Your Item Missing Parts?

Damaged Product and Freight (LTL) Shipments

Packaging - Please retain all packaging materials until you are confident your item is in good working order. Should you need to return an item to Big Desk Drawer, all packaging materials including wood crates and large boxes must be included. If you have uncrated an item, you will be responsible for rebuilding that crate which might include the need to purchase and fasten new wood supports at your own expense.

Damaged Products - Please inspect your delivery prior to signing the receipt from the carrier. Inspecting your delivery should include the outside packaging AND the contents of the package, as well. Notes regarding possible damage should be written on the bill of lading prior to signing for any merchandise. If you sign for delivery without noting possible damage on the bill of lading, you will be responsible for filing a freight claim with the carrier and arranging for any repair or return of the damaged good.

Suspect Damage - On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is easily handled.

If after inspection you do find actual damage, please contact Big Desk Drawer immediately by phone so we can assist with repairing or replacing your damaged item. Please note that engine powered equipment that has been gassed or oiled must be taken to a service center for assistance (additional information listed above).

Obvious Damage - If you notice obvious damage, please, do not sign for the delivery and follow these steps:

  Refuse Delivery - do not sign for the delivery.
  Call Us Immediately - freight claims are time sensitive and must be completed immediately.
  Do Not Email - It is important that you call and speak with our Customer Care team; email should not be used to communicate a   package that has been refused.

Once we are notified of the damage, arrangements will be made to send a replacement.

Factory Shipped Items

Factory Shipped items may be subject to a 25% restocking fee, as these items are typically not stocked in our warehouse and have been shipped by the manufacturer. If we are assessed a restocking fee, the cost associated with that fee will be deducted from your refund. Please contact Big Desk Drawer prior to purchase to learn if your product is eligible for this 25% restocking fee.

Important Information about Engine Powered Equipment (Gas and Oil):

Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. Once a product has been gassed or oiled, it needs to be taken to an authorized service center for any repair or technical assistance which may be covered under warranty. Gassed and oiled product cannot be returned to Big Desk Drawer for exchange, credit, or refund.

Big Desk Drawer is unable to arrange transportation of gassed or oiled items to or from an authorized service center. We are also unable to arrange for a technician to come to your location for service.

Cost associated with transportation to a service center, or repair work outside of what’s covered under warranty, is at the sole expense of the customer and will not be reimbursed by Big Desk Drawer.